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To Customer Service:<br /> I am so disgusted. Once a week I have to reboot and wait. I have called service people 5 times since December. They send service people out. There is a problem with DVR system here. The service men say &quot;it is a glitch in the system and they are working on it. If there is a problem with DVR, and it doesn't work half the time, why am I paying for it? And why don't they not charge for it until they &quot;get it fixed?&quot; And, why do they send people out when they say they can't fix the problem? You advertise all the time but you don't fix this problem. The service man said it does no good for him to come out because he can't fix it and they constantly say &quot;we are working on it?&quot; What a way to do business. The customer service people are all nice but can't do anything to help in this situation so why are they told to send someone out when they know it can't be fixed? So you can continue to charge for DVR services. I am going to write to BBB and consumer services. I am paying extra for DVR and sometimes it works and then about once a week or two no response to remote. The service men recognize it and say they can't do anything because of the system and &quot;they&quot; are working on it. BAD BUSINESS.


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