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Original Comment I was checking prices for a flight and did not receive the confirmation via email until I purchased the second ticket and realized the name on the ticket was incorrect. I got 1 ticket for the price of two thru priceline. I could have went straight to the carrier to book a ticket for that price. I rechecked before accepting, so I know that the name was correct. The itenary shows the incorrect last name. I tried getting them to change it and cancel the first request being that the itenary was not emailed to me prompting me to complete a second search for a ticket in which I purchased. They charged for canceling $150. I know they going to sell the same seat making additional money. Both tickets were for the same day, same destination different planes. Customer servicer courtesy should alone allow for credit. To add insult to injury, Supervisors for customer service are for "Admisinstrative purposes only, they do not answer the phone." Why I ask is there anything else you can help me with! I requested a supervisor and you refused. I always to purchased tickets from Priceline. I work hard for that money now I'm out $150 96% of the cost of my ticket and I have to pay for checked luggage. I'm not a SATISFIED CUSTOMER! Now I have to write a letter in hopes of refund. I requested a refund from Customer Servicer; it took me three hours between the purchase and speaking to a representative to find out they will not refund the money. I didn't get the confirmation on the first request. I read itenary information off of the priceline website that I had up when I called. I'm hoping for a positive resolution. J

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