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Wish I'd read all the comments below before I attempted to replace my Virgin phone 4 weeks ago. I've been with virgin for TEN years and have been happy until the disasters of the last month. Lied to at least 3 times. Don't ever believe them when they say: overnight next day delivery (it was 7 days), delivery in 1-2 days(another 7 days), you will be called in 24-72 hours (it has been over a week). When I called after waiting 4 days for a technician to call and activate my phone, I was told they didn't know what the problem was and that it would take 8 - 11 days!!!!!!!! Now I'm trying to find out how to get my money back . . . . . . . . . . . .


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