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Original Comment I have been with Nordstroms since the opening in Dallas. I have purchased items online and from the two stores...and I have never had shipping issues from other stores or anywhere than Dallas Galleria. 2 or maybe 3 years ago, I ordered merchandise and they were suppose to ship to me and I never recevied merchandise. Again, recently on March 20th I asked them to ring up 16 items, totaling over $3,000.00 and ship to me. I started calling the following wednesday after a week when I had not received my mercandise...and by the way, we are in the same city,I had however received cosmetics that were rung up 4 days later on the same day. The first person I called was Alex in TBD and she told me they had changes in the warehouse and they have had problems but, she would look into it. Next day I called customer service and asked someone again and she also mentioned they were having issues and changes in warehouse and would get back with me. Again next day, calling customer service, I think I talked to Chelse and we went over all this again and said she would also get back to me but never did...also stating issues in warehouse. So now I'm on Friday, 9 days after my initial purchase and granted same city I call the warehouse mgr or "Loogistics mgr",Louis, and he tells me I would have to talk to the cutomer service mgr-Mario, Mario anwsers and tells me that everything was shipped. He asked me if the box was damaged or anything and told him no, that I still have the box and it was well taped. He then told me it was shipped in one boxed with everything...all 16 garments and it was packaged weighing at 7 lbs...I disputed this and told him that that I only received 8 items and there was no way that all 16 items could fit in a box with the thickness of 5 inches and only weighing 7 lbs. He then rudley told me that they had this issue before with me and I had the product and he would not do this again. I'm now accused of stealing..so I call the store mgr Vicky next moring, Saturday 3-30 at 10. I'm talking to Vicky and she has Mario/cutomer svc mgr with her in office. She's telling me she has reviewd the security tapes and Mario is confirming that all 16 items were placed in one box and in one wrapping...and agian she said she witnesed it also on recording tape and would contact the police and ups AND she has never in her 23 years experience anything like this in her management. I repeatedly told her something was very wrong, and that I believed they couldn't have all 16 items weighing 7 lbs but she continued that she viewed the video..both her and customer service mgr/Mario said they saw 1 pkg with 16 items totaling 7 lbs. I later called back for Vicky and when she didn't answer then I asked for Mario..I asked him to please pull all 16 garmets, and gave a description of them expressing that this could not only weigh 7 lbs. Not 5 minutes later I got a call from Vicky/mgr that they would not weight again..and her words.. it was weighed on Nordstroms scale and UPS and she was done. AND GUESS WHAT, I GOT MY SHIPPMENT TODAY WITH THE 8 ITEMS WEIGHING ADDITIONAL 6 POUNDS. There are no words to express how HORRIBLE Nordstroms has handled this matter from management up..!!!I WORKED ON THIS OVER 2 WEEKS CHASING MY DELIVERY!!

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