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Original Comment I purchase two Tracfone from HSN and received them. Called to get them activated well activation went pretty good the gentlemen that I spoke with, with getting the activation done was very nice but had deep accent but did a very good job. Now the problem that I have is a new phone from HSN and no ring tone. I spoke with several rep. about the problem and the service was horrible and they did not have a clue as to what I was talking about. I asked to speak with a supervisor and they put me on hold and stated the supervisor said they would send me a new phone mind you I never reached a supervisor I just could not beleive that there could be alot wrong with a new phone so I call back and asked for telephone number to the corporate office and they said that they didi not have it and was not allowed to give it out. I went on line and obtained the number for the corporate office and lucky I reached someone that was nice and listen to what I had to say and worked with about my problem. Her name was Janie and she rendered really good service. Nevertheless there is something wrong with the phone and she is sending me out another phone. In the past I had problem with Tracfone and they sent me out another phone and it was refurbished and I paid for a new phone I just got tired and continue to use the phone until I purchased this new phone thru HSN. However I stated if you are sending a another phone of the same kind I would not accept a refurbished phone. I think this works both ways HSN need to stop avertising and selling these phone that has to be actived with Tracfone and carry people thru what they have to go thru and if you have a problem with the Tracfone the communications should be between HSN and Tracfone. If I get up and running this time I will not deal with purchasing another Phone thru HSN and have to deal with Tracfone because it is so unfair.

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