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Original Comment Hello my name is Kevin OToole. I purchased a special order 36 inch double door, meaning two doors 18 inches each , in a ready to install jam. The problem is I purchased the door in Feb 2012 and it was left in its packaging in my house until this week April 3rd when I finally got the chance to install it. I had been dealing with health issues with my mom and wasn't able to put it in. Well my mom passed away a couple of weeks ago and I'm trying to sell the house so I finally got the time to put the door in.I understand I purchased the door over a year ago. I unpacked the door from its original strapping and cardboard and went to install it like I have many of the doors I have purchased from your store before. The pre hung door of course again was two 18 inch doors hung in a jam side by side but the doors were not hung even. They are about an inch off from each other . When you go to hang it the panels won't line up. So I called the store in Olathe Kansas, store number 2201 I believe. I first talked to Russ in millworker and he had to go home so he said he would have the next individual coming on duty call me. Then about thirty minutes later he did. I didn't catch the employees name but he had looked up my order and told me it was over a year old and I told him I understood that but the door was defective and I explained the whole story. The employee in millworker told me he would have to ask his manager and call me back. Well he never did, so I called and asked for the manager on duty and Mike answered and I asked him if he was the manager. Mike said he was the assistant manager. I explained my story it was about 7:00 pm. Mike said he would see what he could do to order me a new door, but for a special order it has to usually be paid for first but he would try to get around the system to get me a new door. Mike never said he wouldn't exchange the door. Mike said he would call me back. Well it wasn't until about 8:30 pm Mike called back and told me he called his store manager Virginia and she said we couldn't give me a new door but she would give me a $ 50.00 dollar credit if I wanted to buy a new one. I tried to explain to Mike I'd been hanging these kinds of doors off and on my whole life and I had a door that couldn't be used, and all they would have to do is call the door company and tell them what was wrong with the door and they would take it back. Home Depot still orders from the same company. It's a very simple $ 192.00 white primed cheap panel door. Well he said The store manager Virginia said no. I understand I purchased the door over a year ago. The problem I have is this. If I had bought the door a week ago and it was defective it probably would have still been an issue because its too much trouble for you all to deal with the time it takes to deal with returning special orders. It seemed like Mike really didn't care anyway, and the employee gave me gruff about the whole thing like what a waste of his time to start with. It makes me wonder if Mike really called the store manager. Why should he need to. As a manager for that amount of money I wouldn't think he would need to bother the store manager at home. If he was a manager shouldn't he be able to make that decesion on his own. Well to say this in disappointment for my favorite place to shop. Shame on you. In the last few months I have purchased a French door, a storm door ,laminate flooring, loads of paint and supplies, a sander, heat gun, etc etc. If you don't believe me I will give you my Home Depot card number and your welcome took look. Oh Yes my fertilizer I got that there too. Well I need a power washer and flowers etc now that its spring. So I guess by the time you get this I will have installed my unevenly hung door and have to live with it. That's really going to suck, so Thanks . Kevin OToole.

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