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I have been without my phone for over a week. My phone Chaser Model stopped working. I contact via email support and after several emails they said they would send a replacement phone. I thought that would be a gooc idea until I receive the phone. It was a different model that what I had, it came without a battery and charger. I saved all my emails and pulled up the most recent one and had a quick reply. They stated they would send the correct model. Later in the day I received an email telling me to contact customer service. I called them and was put on hold for want seemed to be forever. I was then transfered to tech service. After explaining to them twice as the call centers are in another country. I was told that the model Chaser was having problems and that the phone I receive is a better phone. I then asked them why wasn't a battery and charger sent for the new phone. I was told that I have to ask for it. How does Virgin Mobile think we are suppose to use the replacement with out a battery.


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