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Original Comment I walked into Lenscrafters in Burr Ridge, IL and asked the price of an eye exam to renew my contacts. They told me it would be $98. My son had previously been there for contacts and glasses and the exam was the same price but i wanted to make sure before I made an appointment. They were able to get me in right then. After the exam, the girl had picked out glasses for me even though I specifically told her that I would need contacts. I just brushed over that but when I checked out she tells me that my total is $184.00. Almost double than what she quoted less than an hour before. She apologizes for the miscommunication and tells me that she didn't know I would be having a contact fitting. Yes she did, clearly that was a lie. And FYI, there wasn't anything extra entailed for the contact lens. I've been wearing them for over 20 years and brought the box of my regular Acuvue with the size. The doctor gave me a pair of trial contacts, told me to wash my hands and put them in myself. That's worth additional $84?? When I got home my husband told me that I got scammed so I called the store, they pulled my son's account to confirm what he had been charged and told me it was up to the doctor and that they would call me back. When she called back, she said the doctor said due to the miscommunication would allow a $25 discount toward a pair of glasses. However, I WASN'T GETTING GLASSES!! After I told her I was calling corporate she offered to refund me $25 off my fitting. All I have to say is WOW, what a scam!! This was CLEARLY shady! If a customer asks for the price of an exam before making an appointment, they want the TRUTH! I felt like I was scammed and trapped after the exam was already performed. I'm hoping corporate can get my remainder refund for the exam. It is not fair.

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