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I just tried to auto-renew my magic jack plus. After putting in all the required billing information, i.e. credit card information, the system won't take and indicated that it was unable to process payment method. I called customer service and talked to Maladi (her accent sounded a native of India). Was told that it is Magic Jack policy that for me to renew, I must be physically residing in the U.S. and that I should call a family member who lives in the U.S. to call on my behalf and renew my subscription for me. Whaaaat? Ridiculous! I asked where is the policy in the homepage as I haven't read that before and even it was fine print, I still should be able to read all about it. But was told again by Maladi that magic jack has a lot of policy to be able to put it all on the homepage. I have never heard of a more pathetic line like that from their customer service representative! Appears that their call center is India. Am surprised that they don't call the United States and renew their staff in the States on their behalf! There goes employment in the United States -- outsourced to India!


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