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Having been a loyal customer of Macy's I was seriously disappointed when your customer service department representative was extremely rude and would not be of assistance to me. March 19th I paid the amount due on my bill that was the due date for same. I paid this at Macy's online payment address. <br /> <br /> The following week I noticed that the $70 I had paid had not been deducted from my checking account. I subsequently called customer service to ascertain that the payment had been credited. The rep. I spoke with informed me that it had not and that I had to pay $189 IMMEDIATELY.<br /> That amount was the following month charge plus $35 late fee. I diligently tried to explain that I had made the payment and did not know why it had not been credited. She would not stop talking and would not listen to me as I tried to explain that I was calling in good faith to see why the amount had not been deducted fro9m bank account. She was increasingly rude and accused me of lying. How ridiculous is this when I was simply calling to be of service to Macys to be certain that my payment was credited.<br /> <br /> I have since been advised that this online payment service of Macys is done by a third party. Is it not possible that there was a problem with one of the computer systems?<br /> Why should I be penalized when I was, as previously stated, calling in good faith and as a good customer?<br /> <br /> I have not yet paid recently received bill indicating $189 which includes the $35 late fee as I do not believe I should have to pay this fee. I do not believe I made any error in my 3/19 payment and feel that this amount (35) should not be charged. My current payment is due 4/17.


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