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Original Comment I agree with everything posted here. The reps are difficult to communicate with, poorly trained and while very apologetic are following management mandates to not issue credits. <br /> Last month I had difficulty retrieving photos with my Samsung T401G. A rep had me enter coding. After a few times, I was getting charged for 2.5 min + an additional 1 min. when retrieving the photo. She would not even issue credit for all the minutes used testing this problem. I transferred to a supervisor, who said that my phone's mms is defective but did issue credit. The phone is barely 2 years old. I emailed Samsung, who passed the buck back to Net 10. I believe it's the coding that's defective, as everything else worked til yesterday.<br /> I purchased new minutes on the 750 plan and tried to do what I always do. Put them in reserve because I had 4 days and 285 minutes left on the phone. I was unable to use the reserve feature. My remaining minutes were wiped out. Net 10 would not restore them but stated that the reserve feature was taken away during upgrade. The reps had complaints about this and apologized but again, no credit. This is AIR TIME PEOPLE. Not going to cost as much to do right by their customers, as to lose them completely. To make it more outrageous, the next day I received an e-mail stating my minutes would be ending soon, with a reminder to put new ones in reserve! Get it together Net10. There are lots of other choices.

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