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Original Comment I've had nothing but trouble with Customer Service. Texting the 611 Customer Service is a joke. If they decide to get back to you it is in hours, and then they'll just give you their name and ask what the problem is when you already texted it. Then after responding you have to wait up to several hours to get another text. This goes on and on and finally you're told, &quot;Oh, we can't help you. You will have to call Customer Service.&quot; OK, so why did I just waste hours of my time? This has happened frequently. Never again will I use it.<br /> <br /> I've not been able to log in to the website to request new phone under my warranty for weeks. When I click on Username Help it tells me my email address and phone number are not linked to my account. Yet when I try to create a new account I'm told one exists and I can't do it!!!! I called and spoke to lady who texted me temporary password. It didn't work! I call two days later when I get the chance and find the website shut down for maintenance, and the rep has no answers for why my account can't be accessed by me, even though I was using the correct username and password, including their password! This is incompetent and uncaring service! Then the guy has no answer for me when I state I want to know how to contack C-Spire corporate offices. Says I can text 611 or talk to supervisor. What is that going to do? <br /> <br /> Also, the employees in the store in Brandon by the Piggly Wiggly are rude and also incompetent. Whenever I bring my phone in for a problem (which it has many!) their only solution is to reset it to factory settings or update (which solves nothing.) One lady even argued with my about iphones saying you never have to use iTunes to update the phone. Apple Store says you do. <br /> <br /> And the phone insurance? Never get it. It's worthless and employee at store told me it was worthless. With insurance it costs just as much to get new phone as it does BUYING one! How does that make sense?<br /> <br /> After my contract expires I'm getting service elsewhere.

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