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Original Comment My mother is 93 and in a nursing facility. Cannot see well and cannot hear well. On January 10 2013 I called to cancel her service. Mario told me he wanted to speak to my mother -- I laughed -- he told me I was not allowed to cancel the service. January 12, 2013 I sent a letter with my POA along with payment of her current bill and again requested service to be cancelled.Received a letter from Sharon Bates dated February 6, 2013 telling me I now had authority to disconnect the service.March 8, 2013 sent letter to Ms. Bates to cancel service along with their bill for $48.33 telling them to refer to January 12, 2013 letter. Just received another bill for $72.78. I called and finally spoke with Shelly, Account Representative. After explaining my mother condition to two other people before getting Shelly on the phone, I was asked why she was cancelling service and wasn't she happy with them. After some more conversation, Shelly agreed to cancel service. I only had to pay the $72.78. Since I have tried to cancel this service since January, I requested the cancellation date be retroactive back to that date. She said NO! I told them then send my 93-year-old-mother who is in a nursing home to collection. DA-- if they didn't!! Received a letter dated April 10, 2013 from EOS CCA demanding payment. Guess they can process things quickly if they want to If you are on the website to check out T-Mobile, run the other way as quickly as you can. I plan to send my stack of information to their CEO. T-Mobile must be very hard-up for money.

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