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I WAS (key word) a frequent Thrifty customer. Back in Sept. 2011, during one of the hurricanes that blew though the Albany area, I rented a car and returned it on time. Apparently, due to the storm confusion, my car was not entered as returned and I was charged for an additional day. The next time I rented a couple months later, Harold, the district manager mentioned I had an outstanding charge, but he'd take care of it. Yesterday I received a note from Thrifty Corporate saying they have attempted many times to collect and now this account is being turned over to collections. I tried to call the NJ office and was hung up on three times (wonderful customer service, which the BBB will also hear about. Now for two days I have been dealing with "Steven" in Albany who says nothing can be done about it and won't give me a number where I can reach someone. I use Thrifty all over this country, but will now find a more honest car rental company who truly cares about Customer Service. After reading the above comments, I can see I'm not alone in receiving poor customer service.


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