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I will never deal with Kerry Hyundai, Florence Ky again. I leased a 2013 Sonata on Saturday, April 6 and signed all the paperwork. It was a done deal (or so I thought). I traded in my car - 2011 Elantra purchased on January 19, 2011 - which only had 11,900 miles on it. I brought the Sonata back on Tuesday, April 9 because part of the lease agreement was they would put in a sunroof and a remote starter. They were to have a loaner car ready for me. When I got there, there was no loaner car ready so the salesman had to run around and find one for me. He brought me a 2012 Elantara which had 41,000 miles on it already and the gaslight was on in the car. I had 30 miles to go before I ran out of gas. I purchased $15 worth of gas so that I could get home. On Monday, April 15 I received a call from the sales manager, Ryan Johnson, saying he needed to talk to me about the lease deal if I could come in and talk. I went there the evening of Tuesday, April 16 and was told that the lease deal didn't go through but if I wanted to I could purchase the car which is not what I wanted to do. The payments would have been twice as much and I didn't want that. So they said there was nothing they could do. I said what if you would have sold my 2011 Elantra and his response was "we would have to go back and get it from the customer." Yeah right. So they would have had 2 lawsuits instead of 1. I proceeded to tell the sales manager that I wanted the general manager to give me a call as soon as he got in on Wednesday, April 17. His name is Lane Taylor. He got in at 10:00 am. Neededles to say I never received a phone call from him so I called him at 1:00 pm. He was extremely rude and arrogant and told me that my attorney and the company's attorney can meet and have lunch. I had also given them a letter I received from Hyundai regarding the mileage that Hyundai had lost a lawsuit and the consumers were to receive so much per mile for what they advertised and what the consumer really got. It was 2 miles difference. I have until this November to turn this in. They have conveniently lost this letter and cannot find it. Lane told me he would try and find it and mail it back to me. This is the worst experience I have ever had with a car dealer and I will never, ever deal with Kerry Hyundai Florence again.


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