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My is Dellare Bryant-I recently called Sears because my Kenmore Elite Washer Locked when it started a load of towels and bath mats.The machine beeped that the load was not balanced, so I pushed the button to open the machine and rearrange the load even though nothing was unbalanced and it would not unlock. I tried several times, called the 1-800 number and was told that there was no appointments until 4/17 btwn 8a-12p. In the mean time my towels and bath mats are stuck inside for over 3 wks. <br /> <br /> The repairman arrives, pries the top open, my laundry room reeks of crap from the soak &amp; wet towels locked inside. The repairman was very courteous- he took all the towels/bath mats and placed them in a extra large garbage bag outside beside my garbage. My washer has a rusted cover top, requires a new lock switch and also a recall on it. The repairman can not return until May 7th, my laundry room and living room smell like a cow pasture and I would like my ruined towels and bath returned. About $200 worth and a replacement washer. I do not want to fix a washer that has been sitting over a month smelling like cow manure and put my clothes in it. I do not appreciate spending $999 for a washer to smell like hell and not be able to use it for almost 2 months. I would ask that you please, put yourself in my shoes and replace my washer and towels. Treat me as you would like to be treated and stand up to your quality service reputation!


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