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I want to file a complaint against your Midland, Tx SAMs club. I saw your sales brochure in the newspaper this morning so I went to the store during my lunch hour to get the Roxio VHS to DVD3 software which was $10 off. When I went to check out, the item rang up at regular price. When I told the checkout person about the advertisement in the newspaper, she knew nothing about it. Since people were waiting, I paid for the product and went directly to the customer service desk. I told them about the advertisement in the newspaper and THEY knew nothing about it, which really surprised me. I asked the clerk if anyone there had a newspaper with the advertisement so she made an announcement over the loud speaker to the whole store. I am sure she did that to try and embarrass me but what got me even more was that no one in the whole store knew anything about what I was talking about: not clerks, not store managers, not stockers, no one. In fact, I called the store after work to talk to a someone in charge but was told that no managers were on duty in the evening. The person I talked to still did not know about the advertisement. I was told that Corporate will put out sales and many times will not let the stores know about the sales. If this is the case, not only are the people in Midland terribly incompetent but so is the corporate office if they don't communicate these things to the stores. Bottomline, my thoughts if SAMs Club corporation as a whole are not very good. I doubt that anything will come from this, that all SAMs club stores/corporation will continue to operate poorly and make money in spite of it.


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