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Original Comment I have had the worst experience with JC Penney on line ordering department. Today I have spent 45 minutes on my cell phone to try to resolve this issue. My order was not resolved nor was it handled properly. If I hear therd is nothing I can do or I sorry I will explode. My order was done onlineApril 7, 2013. My anniversary date is 22 Apr 13. I received notice that the ring I had order for my husband had arrived. When I went to pickup the ring its was the wrong ring. The correct ring was ordered that day. Checking with the store here it has not arrived. I went back to the internet and found phons number to call. I spoke with a representive an shd stated she had research and done all she could do. I askednto speak with a supervisor and she came on line and I explained my situation to her and she stated let me check with ups She left the and I was placed on hold for the 3rd time when the person return to the phone it wafye original person I had been talking to. I asked where ye supervisor went and she didnt know . I then spoke to another supervisor whom could not resolve the issue. Facts are poor customer service. Fact ring Will not be here until Monday or Tuesday. My anniversary is monday 22 Apr 2013 I havs no gift thanks to unacceptable delivery. ? It this was your anniversary and this what your spouse wanted how would you feel <br /> I m sad and hear broken I do not have enough time to order anywhere else and jcp do not care.

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