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I am very frustrated and annoyed with the poor customer service from Samsung Tech Support. The main reason why is that I installed a software update on my Samsung Galaxy 2 Skyrocket on April 6 2013 and literally 48 hrs later on April 8th 2013 the phone stopped working. After a long haul with Samsung tech support there is still no agreeable resolution. No consideration or assistance in finding a compromise for the situation at hand. The phone is being sent back to me non-repaired because of the sheer fact that I have to pay to fix my phone when the phone stopped working due to the software being updated. I expect to get the phone fixed free of charge and if not then I expect to never be associated with Samsung again for any other products especially phones. This is outrageous for such a big company like Samsung there should be more effort to make the customer happy unlike what I found out today. If I cannot find a resolution in the next day or two then I will definitely not purchase from Samsung again!


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