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I agree with the message sent on 3/7/13. Tech rep was impossible to understand. My last resort was to find a phone # to renew for two more years. The tech rep and I finally communicated enough to give me a number to call which turned out to be a black hole. The message was "this number is no longer in service" and a hang up. I give up! the software is good and reliable but customer service is poor to nonexistent.


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