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Original Comment I am so pissed right now!!! I purchased a tracfone yesterday, 04.20.13. I also purchased a net10 airtime card (25.00 for 750 mins) by mistake. When I got home and realized I had the wrong card, I called and asked could this still be used for tracfone, since they are the same company. The rep told me, "no problem, as a one time courtesy, we will convert the card for you.". After we hung up, 100 minutes were added. So I called back and asked to speak to a supervisor. The supv told me that when the mins were converted, it was converted by what tracfone would provide for 25.00. The rep should have informed me that was going to happen. There is NO WAY I would agree to lose 650 mins. So the guy, supposedly a supervisor, said he was going to put me on hold, but he actually didn't. I could hear his conversation. WHat pissed me off was a comment he made. "Well, he won't be happy about this, and he's black". So I asked him, what does me being black have to do with anything? He got real quite, i'm sure because he didnt know how I heard him. His response was, "there's allot of conversations going on here.". So, I asked for the phone number of corprate. When I called corprate, I asked for a supervisor right off the bat. They kept me on hold for 2 hours!!! The the supervisor that came on continuously interrupted me, talked over me, and was plain rude. Then af ter I was finally able to tell here what happend, she says, "well, i'm not going to do anything for you. So, I asked her, what is going to be done about the racial comment that was made be the other rep? She told me, "I wouldn't worry about that.". This is a supervisor?? Really?? So, I then called the next day, Sunday and talked to a rep and asked for a supv, he told me I could talk to the same supv I spoke with the previous day. No thank you!! So the guy said I can add 100 mins, that's all I can do. I told him, go ahead and add the mins and I want the number or email for headquarters. I have recorded every conversation and have enough proof of HORRIBLE "customer service", that some thing will be done. I couldnt include everything that was said, but they lied over and over. I had asked the supv from the previous day to add mins and she told me that cant be done. But a rep, not a supv, just did it. Then, I asked for a specific rep to call me back, the guy said ok and then I asked him, you are you requesting to call me back? He couldn't tell me a name or employee id. I had all that information, I just wanted to see if he had the right person, but he lied, because after I asked him who he was emailing to call me back, then he asked me for the name and id. They are ALL LIARS. WORST COMPANY EVER TO DO BUSINESS WITH. ALL THIS COULD HAVE BEEN AVOIDED HAD THEY JUST INFORMED ME THAT I WOULD LOOSE 650 MINS. SO NOW I WILL BE CONTACTING HEADQUARTERS ON MONDAY, AND AN ATTORNEY ABOUT THE RACIAL COMMENT. THEY ARE A BUNCH OF CLOWNS!!!!

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