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Original Comment My name is T. Walker and I live in Charlotte NC. I have had one of the modems with cricket since 2009 and it was an excellent service. About 2 months ago my modem stopped connecting so I contacted customer service. I was not able to speak to anyone I just kept going around in circles with an automated system. I then went into the store where they gave me a direct number and told me to act like a new customer and I will get a representative. I think the customer service is very poor if you have to lie to speak to a live person. After speaking to the rep and goin through several technical fixes she realized that the modem was not working. She then stated that the modem doent work with with wndows 8, so I tried a computer with windows 7 and windows xp and it still didnt work. The rep then stated that it was a defect with the modem and that there was nothing they could do. I asked if a credit could be given since the modem couldn't be used and I was never informed that it would not wor with windows 8 and I was told no. I am really upset with this company for taking money out of my account and bot refunding anything knowing the services hadn't been used. I will never do business with cricket and I am very glad people get over on them.....THEY DESERVE IT.

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