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Their websit for adding phone minutes has a glitch when one goes to put in their phone number, but can finally be done with some persistence. They they try to lead you to create an account that is totally unnecessary by hiding the &quot;skip&quot; button at the bottom of the screen.<br /> <br /> I burned up about 45 minutes over four phone calls with them, in part because on the third e-mail to them I asked to speak to a supervisor; and again on the fourth e-mail; and again on the fifth e-mail. Maybe that one will be the charm.<br /> <br /> This process used to be nice and simple, and then I'm sure that some marketing bozo got involved and muddied it all up with &quot;enhancements&quot; . . . I expect to be getting another carrier in 32 days. They lost a happy customer. Jerks.


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