Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment In January 2013 I purchased a Cuisinart CHW-12 Cofee Brewing System. They are not cheap. 3 months later it would not stay on after brewing. I called Cuisinart and was told to do a heavy cleaning with vinegar. I did and it was still not working. I called again and was told I had to pay $10 for them to ship me a new one and I had to pay to ship the old one back. I tried to argue that this was only 3 months old but talked to 2 different people, they kept referring to "corporate policy". The unit weighs approximately 19 pounds - cost to ship was estimated at $34. Do not waste your money on Cuisinart products. Evidently there is no customer service and they obviously do not care about their customers. Just sell the products and then they are done. This will work for awhile, but in the long run customer word of mouth will get out. What a shame as they have been around for so long.

Feedback

Your Name

Your Email

Verification