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Original Comment I have been running around for a month trying to get a screw replace in a pair of Oakley glasses purchase at the LensCrafters in Cerritos California. I took the glasses in again two weeks ago and spoke to the General Manager Ruth Agatep, I told her staff had me running around from store to store to find the special screw. I call 7 different stores, and two other non LensCrafters stores, I also called Oakley to find out the glasses needed to be sent in from the store to be replaced. Two week later I heard nothing until I called today, I was told by Ruth that the glasses we fixed in house but the screw was a different color. When I ask when this was done she told me that the lab was in charge of it. I am truly disappointed with the service, and true lake of caring bay a General manager. Ruth you should ask for some training, stand up for yourself. I will never go back to LensCrafters again.

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