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Original Comment Sir, Madam;<br /> With all of the negative's coming from purchasers who've experienced somewhat the same situation I am experiencing with your firm, have you thought about going undercover to see just what and how the customers are being treated by your customer service department and what can be done to fix it? I'm sure you'd like to see at least one positive come from this humongous amount of negatives come out of this, then maybe you can reassure your consumers that they will recieve the necessary help they need in a way that will give your customers an air of feeling that they are being considered your first priority when it comes to customer care and a reasurring feeling that your company is at the top of their willingness to take care of them. Remember you must stand behind your warranty as you would any other company would and handle it in a responsible and carismatic way profoundly to your customer. Know that their purchases creates job stability for your company and customer care enables customers belief in your product. I have also gone through some of the same situation that some of your comments have stated and I for the first time experienced it on April 26th, 2013, and I still don't know if my problem will be solved but I suggest again that someone in corporate should come in to your branch offices and find out how your customers are being treated. I was put on hold for 45min. and that's sickening. I did call back and finally spoke to the supervisor in the San Diego office. I will be writing a letter to the corporate office to let someone in office know and it will be facebook, blogged, and tweeted if I don't get some form of appoligy from someone soon. Please send me a report on what is being done to solve these problems if there are any put in force ! ! ! My email is in the box below.

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