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Original Comment My experience at the Hertz off of Gulf freeway in Houston, Tx. was horrible. First I waited one hour at the mechanic's shop to be picked up by the shuttle, which was the same little Mazda that they rented to me. The outside of the vehicle was extremely filthy and had a lil odor on the inside. I had to go and buy a air freshner when I left. I had to wait another 25 min. while they took the vehicle to go and get it washed. The lady actually asked me IF I wanted it washed when she seen how I was looking at it as we did our walk around.(STRAIGHT UP JUST DIRTY) And to top it all off, she never told me a price. She just swiped my card and gave it back with my paper work. I opened it to see a charge of $304.00. When I asked why so much then she explained to cost of the rental and a certain is a hold on my card that I would get back when I turned the vehicle back in. You think she would have explained all that before swiping my card. And I did not have a choice on where to rent from because this is the only place that the persons insurance used. I pray that I never have to see a hertz again. ENTERPRISE IS AWESOME, I have never had any problems with Enterprise.

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