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Original Comment I want to let you all know about my experience in store #240 in St.Louis Galleria. I recieved a pair of UGGS Sparkle Short for my bday in March 2013 and when I wore them there was something sticking me in my foot. So I have shopped many of times at your store #232 West County location and never had problems. I went in to return the item and I informed the lady Mary B what my situation was and by it being spring they did not have any on display. She instantly kept asking me who when and where did I get the boots from after me explaining to her several times that they were a gift and the person that bought them from Nordstrom. She then kept asking for names and kept looking in the computer saying that she needed more information before she can do my return. When I arrived to the store it was 215pm. She then went into the back for 10 minutes and called a supervisor or manager named Ona or Ana and then she finally came over now by this times 15-20 minutes had went by. Again now she is asking me 50 questions like I was being interragated. After all the questioning to me she then stated that she needed more information before she could do my return. I bought things off line before and it didnt come with the purchase tag on it and I have NEVER been so embarrassed I did not know when and where and how they made the purchase that again they were a gift and they told me that they need more information before they could do the return. I was really upset because I was in the exact store before and seen a customer bring in a pair of shoes without the box and had no information and they did the return without all the questions the customer was caucasion and I am african american they treated me like I had stole the shoes and or that I could not afford the boots. I will NOT be shopping in that store again because I really dont appreciate being treated in that manner. I arrived at 2:15pm and did not leave that store until 3:49pm a whole hour and a half just to do a return that they still did not do they told me they could ONLY do a exchange for the same thing in which I knew even then that was lie because I have been shopping with your stores since the stores first were brought to St. Louis. I will be informing the better business bureau because I feel there is racism in that store.

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