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I have been a TWC customer for about three months. Initially I paid for my service in advance. I was sure to ask the rep if this rate I got included everything. He told me yes it included installation as well. I paid it over the phone. The technician never showed up for installation. I called and cancelled the order and asked for my refund. About a week later I received a call from some retention specialist who was at a local office in Raleigh NC. She apologized and said they wanted to make this right. I set up the appointment with her. She assured me that everything would go well. The day arrives no technician shows up I called and was hung up on by the subcontractor who was sending out technicians. I then called TWC. I got the run around they said a technician was coming they gave me a $20.00 credit for the missed appt. Hours laters around 7pm I called TWC back they said that they couldn't send a tech out becuase it was too late. SO there I was I had wasted another day of my life waiting on TWC. They gave me another $20 credit. They sat up another appointment for the next week. Finally the tech arrives installs everything. I get my first bill which was $50 dollars over what I originally paid and guess what that actually included the $60 credit. That bill was due on the April 8 2013. I received another bill that was due on April 17, 2013. That's right nine days later. I paid the original bill that was due on April 8, 2013. Today is May 2,2013. I recieved a phone call from the collections department that told me my service would be cancelled because my bill for April and May is due and in order to avoid service disruption I needed to pay the bill today. IT HAS BEEN 15 DAYS SINCE THE BILL WAS DUE! HE TOLD ME THAT I AM IN COLLECTIONS FOR A BILL THAT IS 15 DAYS LATE AND FOR A BILL THAT HAS NOT EVEN HAPPENED YET, He had an extremely nasty attitude about it. I just cannot believe the type of company TWC is. It blows my mind!I genuinely feel as though this company is purposefully harassing me.


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