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I'm having an awful time reaching anyone @ Subaru Corp who can help me with a serious issue re: my 2008 Subaru Tribeca. I had a lot of lights come on my dashboard and called my local dealership (Prestige Subaru in Asheville, NC), where I bought the car new in 2008. They told me I'd have to bring it in so that they could analyze it and gave me an appointment for two days later. In the meantime it was approaching time for an oil change (which is something we've been very careful to do every 3,000 miles, my husband being huge on preventative maintenance), so I took it to our local garage that afternoon for the oil change. When I mentioned the flashing lights, they offered to put it on their analyzer (free of charge) and told me that it showed a problem with with the cam shaft sensor, and to be sure to keep my appointment, which I did. When I took the car to Prestige two days later I told the service person what my garage had said and he replied "We'll see what we come up with." I was later told that the problem was the catalytic converter and it would cost $2,000 to fix. I asked what about the cam shaft issue, to which he replied "Not to knock your garage, but our technicians are Subaru trained, and they aren't." He then told me that, if it were him, he'd just take my car to be inspected on a day when the lights weren't all flashing and then "worry about the catalytic converter later, when you have the money." I again asked why their analyzer didn't pick up on the cam shaft issue when my garage did- how could they explain that?- and told him that I didn't know a lot about cars, but learned from my father years ago that the cam shaft was a major big deal and involved the engine, and told him that I was concerned about why Prestige's analyzer hadn't picked up on the problem. I was again assured that there was no problem with the engine, only the catalytic converter, and told "I know it's annoying to deal with all the flashing lights on the dash and loss of your cruise control on the days that this happens, but there is no issue with the engine- just ignore the lights and get the converter replaced when you have the money- that's what I'd do." So that's what I continued to do for the next two months- half the time there were no flashing lights, the other half of the time there were and I had no cruise. I had the oil changed 3,000 miles later as usual- then my car broke down on my way to work one morning @ 5 a.m.. Now Prestige tells me that I need a new engine- the cam shaft is gone!!! I have contacted Consumer Relations- I'm told there's nothing that will be done. This has been going on for almost a month- my car has been at Prestige since the day I broke down. Since it is such a new model, they cannot find a rebuilt engine- a new one will be at least $5,000!!! And, still, nobody has explained to me how this cam shaft sensor problem was picked up by my local garage, yet Prestige did not pick it up two days later. Or why they blew me off, twice, when I voiced my concerns after they analyzed my car!!! Rather than going back and rechecking the problem, they told me to continue driving my car as the 'engine is fine', ignore the flashing lights, and just pull in to get it inspected on a day when the lights weren't flashing!!! COMPLETELY UNACCEPTABLE! I took my car to my Subaru dealership to have a problem diagnosed, and fixed. Instead, they missed the problem, blew me off, and told me to keep driving it- and now I need a new engine??? They need to step up and accept responsibility for their failure to provide proper customer service and misguiding a customer.


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