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Original Comment We had a very unfortunate experience with Hertz. Five months after we rented a car we received a phone call from a billing and collection agency saying Hertz filed a claim against us for $1,000 worth of damages to a vehicle we rented. Our options were to pay the claim or negotiate with the company to split the cost. We did not damage the car so neither of these options were acceptable. It was inspected upon check in and we had a receipt. A Hertz employee drove us to the airport in that car and the damage must have happened when he was returning but they needed someone to blame. After spending the week making calls, finding receipts, etc. to prove we did not do it, I finally got a hold of the claims manager and after a short explanation on my part he simply said we would not be responsible for damage as "it says the damage was done after you turned the car in". This was so frustrating! I felt they were trying to see if they could get money from us. We have been Gold member Customers for years and after this experience we won't be any more. Also, I will always be sure to get inspection and receipt and keep on file.

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