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Original Comment It was in late December when I called AAA because of a flat tire. I waited over 2 hours for a driver to come out. Once the driver came out, he quickly changed my tire. He took the flat tire and threw it in my truck. I heard a snap. I immediately confronted the driver on what I witnessed. I asked him if he broke the board in the back of my trunk. He proceeded to tell me the purpose of the piece. I explained, that was not my question. He then told me no. After the New Years, and after I saved enough money to purchase a new spare, my mechanic bought to my attention, what I had known that night. The contract driver broke the board in my car. Now, it is the beginning of May, five months after my initial complaint about the part destroyed by the driver. I recently received a letter marked May 2, 2011 stating that my claim has been closed. After repeated calls and complaint to the company bout my frustration regarding this unresolved issue. They closed my case? I am the one, not AAA who initiated any time for the driver to come out to fix this issue. I conceded that because of my shift work, there is an obvious conflict scheduling a time for this issue to be resolved. Repeatedly, I asked for a set day. The answer I received was of the company repair driver would place a call out to me after 10:00 am. Several, times this call never happened, and serval times I had to initiate a call asking about the driver's whereabouts. I took this matter over the claims adjusters, head and spoke only once to her boss. I made repeated calls to him and left messages, but I never ever received calls back. Now, here I am, five months later, with an unresolved issue and filled with disgust and frustration due to this company. I called the national number in order to place a complaint with the company, about my local AAA office on May 2,2013. May 2,2013, was the day the driver was supposed to come out to fix the broken board. Instead, I had to call the local office at 12:30 and inquire where he was. The driver, finally called me after 2:00 pm , while I went out to pick up lunch. I promptly, returned his call and , yes, I received no call back. This day i wasn't due to work until 3:00. Perhaps, I didn't mention that in March when I was doing a weeks long day shift, I was told the driver could fix the part while I was at work? Yes, I was told that the driver would come, the following day ( a Wednesday) to my job to take care of the matter. The driver never came, nor did he call to reschedule. Now, it's May and I have received a letter about my case being closed. <br /> <br /> Please advise,

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