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Original Comment May 6, 2013<br /> To Whom It May Concern:<br /> I wish to lodge a complaint. First, though, let me say that I have been a client of PNC Bank for approximately 7 to 8 years, and have been thoroughly happy with the banking services. <br /> My complaint is with the mortgage department. I attempted to refinance my home in Arlington Virginia, and at first I also sought to add a loan on top of my refinance. However, the process took so long that I deferred and dropped the request for a loan and, instead, pursued a straight refinance. <br /> The process took much too long. Four months later, the PNC employees with whom I worked, continued to ask for information, when, in fact, they should have been better organized and asked for all the information they required early in the process. I am not sure if they were incompetent, silly, or stalling. In any event, it was a very frustrating and I finally called it all off and will pursue a refinance with another organization. <br /> I cannot recommend PNC for refinancing home mortgages to any of friends or acquaintances. I found the employees with whom I worked, completely unorganized, and slow in trying to get the refinance completed. I also found that my questions were not, generally, answered in a timely manner and that the primary employee with whom I worked was difficult to reach. <br /> My recommendation is that you look into the matter and apply some systemic quality control into the process. Somewhere in the process things are just not working smoothly. It may be the employees, or it may be the system you have in place. My sense is that the problem is systemic.

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