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Original Comment We purchased our Sidekick Refrigerator (EL7ATRRMS07) in Dec 30, 2004. On Jan 9, 2007 the serviceman came out and had to replace the entire sealed compressor system (compressor, heat exchanger, and low side as the unit would not cool lower than 55 degrees). That is two years of use for a refrigerator that replaced one that was 25 years old and still working fine.<br /> <br /> Now on May 8, 2013 the same thing has happened as the serviceman says that the sealed system has gone out again. This time it is not under warranty so it is not worth fixing and I should buy a new refrig. That is six years from the second system replacement and only 8 years of total life.<br /> <br /> This is really unacceptable. We have always bought Kenmore or Whirlpool washers, dryers, refrigerators, dishwashers, etc. as did our parents. I can assure you that we will never buy another Whirlpool product and will be advising our children and grandchildren not to buy them either. <br /> <br /> This situation makes me sad, angry, frustrated, and dismayed that we can no longer manufacture or sell a quality product anymore in the USA. Even though most of your parts are probably made in Mexico or China, this does not excuse you from doing top line quality control when these parts get into the USA. And if 5 to 10 years is the maximum life expected from your products now, then you deserve to lose your loyal customers. This is too bad for the company, its employees, and your shareholders. But company deserves to struggle until it hopefully gets it direction back. Making huge profits and salaries by selling high priced but inferior products, while losing customer confidence, will not sustain the company. As a Management and Leadership Consultant I can only sadly say that you all have a lot of work ahead of you.

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