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Original Comment I needed to make emergency plans for the pastor of my church to attend a funeral in Louisville, KY. I made his hotel reservation through Priceline.com and, upon receiving my confirmation email, I was given the option of adding a car rental to the reservation, which I did. I was then given the option of adding insurance to the rental, which I did. Knowing that my pastor's flight was not due to arrive in Louisville until just after midnight, I called to verify that the hotel rental and the car rental would be concurrent and held until after midnight. I was assured that both would be held. WRONG! The car rental was listed for 12PM and not for 12AM so, upon arrival, the car rental agreement had been cancelled and my pastor had to pay for another car rental out of his own pocket. The money that I spent to rent the car through Priceline.com was NOT refunded and your customer service representative claimed that there was NO WAY to issue a refund to my credit card. This debacle made an already difficult trip all the more difficult. I will not use Priceline.com ever again.

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