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Original Comment I've been amember of BigfishGames for some years now. Any time I have had any issue, I have received resolution with one exception (technical issue) which I am sure will be resolved also. As far as monthly charges, no you are not paying monthly for one (1) game. Your payment is for a game credit. If you do not want to participate in the membership, you can cancel your membership. BigFish will gladly reimburse you if you contact them within a reasonable amount of time. I am not a BigFish employee. I do understand how you can misread, misinterpet, or just not read the agreement which asks for your credit card information once you create an account. Hope this helps. If I am wrong, then there has definitely been a change in customer service and there willingness to accommodate their customers.

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