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Original Comment Graham: Jordan, I see that the order for the did not processed.<br /> <br /> Jordan Klein: Yes Graham I know that. I waited 8 days for you people to figure that out.<br /> <br /> Jordan Klein: I was told (in writing) that order will not ship and to place a new order which I did last night. I placed the new order and paid extra for overnight shipping. I was told (in writing) that it will be delivered tomorrow. Where is the item now and when will it arrive? Please provide tracking numbers.<br /> <br /> Graham: I do understand your concern and it must be frustrating for you.<br /> <br /> Jordan Klein: Your comments are only making me more angry. Where is the item? When will it arrive? What is the tracking number?<br /> <br /> Graham: I apologize you for the delay in the shipment of the item.<br /> <br /> Jordan Klein: Where is the item? When will it arrive? What is the tracking number?<br /> <br /> Jordan Klein: Can you give me that information? Yes or no?<br /> <br /> Graham: I am sorry to inform you that there is no tracking number in the order details as the tracking numbers are not generated.<br /> <br /> Jordan Klein: Ok, then since you promised me last night when I ordered this that it will arrive tomorrow, please cancel the order and refund my credit card.<br /> <br /> Graham: I am unable to cancel your order. Once you receive your order you can return it to any Sears(Kmart) retail store for an immediate credit or you can follow the return instructions on the packing slip included with your order. You will receive credit once we receive the item.<br /> <br /> Jordan Klein: That is not acceptable.<br /> <br /> Jordan Klein: Either tell me when the item will arrive or refund my order. Otherwise, you have stolen my money and I will report this to the FBI<br /> <br /> Graham: I agree that the problem you have had is not acceptable, however, these are not examples of what is experienced by most of our customers.<br /> <br /> Jordan Klein: Are you kidding me? This is the 4th TIME IN 2 WEESK THAT I HAD THIS PROBLEM WITH SEARS!<br /> <br /> Jordan Klein: Either provide a tracking number or refund my credit card.<br /> <br /> Graham: I understand this experience was less than perfect, however, I hope you will give us another chance to demonstrate our commitment to customer service.<br /> <br /> Jordan Klein: ANOTHER CHANCE? I SHOULD GIVE YOU A FIFTH CHANCE IN TWO WEEKS TO ACTUALLY NOT SCREW UP MY ORDER?<br /> <br /> Graham: I am really sorry for the trouble you are facing with your orders.<br /> <br /> Graham: We owe you an apology<br /> <br /> Jordan Klein: Sears is committing an act of internet fraud and theft. You have a choice: refund my credit card now or tell me when this item will ship. If you can't do either I will be filing a report with the US FBI, Better Business Bureau, New York State Attorney General, Sears Corporate headquarters, your CEO, and local and national news media.<br /> <br /> Graham: I have checked the details for you and see that we do not have an option to cancel the order and there is no tracking details updated yet.<br /> <br /> Jordan Klein: Ok so Sears has now committed internet fraud and theft which are both crimes in the United States.<br /> <br /> Graham: I would request you to wait because I see that shipping date of the item is tomorrow.<br /> <br /> Jordan Klein: NO THE ARRIVAL DATE IS TOMORROW<br /> <br /> Graham: Yes, you are correct.<br /> <br /> Jordan Klein: By the way I am posting this entire chat on Facebook as we speak for the rest of the American public to read<br /> <br /> Jordan Klein: hello? please provide the tracking number, a time this will ship to arrive for tomorrow, or provide a refund.<br /> <br /> Jordan Klein: The entire world is watching<br /> <br /> Graham: I am really sorry there is no tracking information available with us.<br /> <br /> Jordan Klein: Ok so refund my money<br /> <br /> Jordan Klein: Failure to do so is a crime in the United States<br /> <br /> Graham: I see that we do not have an option to cancel the order and provide you the refund because your order comes under the fulfillment channel where you cannot cancel any order.<br /> <br /> Jordan Klein: So fix it.<br /> <br /> Jordan Klein: I am demanding a refund since you cannot tell me where this item is. If you cannot provide a refund, Sears is committing an act of internet fraud and theft. You have a choice: refund my credit card now or tell me when this item will ship. If you can't do either I will be filing a report with the US FBI, Better Business Bureau, New York State Attorney General, Sears Corporate headquarters, your CEO, and local and national news media.<br /> <br /> Graham: I understand your concern regarding our order and I also know that you have paid the money in advance to get the items and you have not received the order yet and currently we are not able to cancel the order and provide you the refund right now.<br /> <br /> Jordan Klein: Ok well that is fraud and theft<br /> <br /> Jordan Klein: I will be publishing this entire conversation across the internet to show how Sears treats its customers and have proven that sears will commit crimes of fraud and theft<br /> <br /> Graham: I will issue you the 5% off on your order and you will be able to view the refund amount back to your credit card within 3 to 5 business days.<br /> <br /> Jordan Klein: If you read your notes I already got 10% off this order<br /> <br /> Jordan Klein: I want a refund or a tracking number. Failure to do so is fraud.<br /> <br /> Graham: Jordan, I agree with you that currently there is no information available with, I request you to provide us the 8 business days to resolve the issue.<br /> <br /> Jordan Klein: NO I WILL NOT DO THAT. YOU DID THIS TO ME LAST TIME<br /> <br /> Jordan Klein: I WANT MY MONEY BACK NOW<br /> <br /> Jordan Klein: YOU ARE COMMITTING FRAUD AND THEFT<br /> <br /> Jordan Klein: I WAITED 8 DAYS LAST WEEK BECAUSE YOU SCREWED UP THE ORDER<br /> <br /> Jordan Klein: ONLY TO BE TOLD TO REORDER THE ITEM YESTERDAY AND IT WILL BE DELIVERED TOMORROW<br /> <br /> Graham: Jordan, we need 8 business days to resolve the issue and see what best can be done in your ase.<br /> <br /> Jordan Klein: You people are unreal. I cannot wait until sears finally goes out of business<br /> <br /> Graham: *case.<br /> <br /> Jordan Klein: So you cannot refund me for a purchase that you cannot ship?<br /> <br /> Graham: Jordan, I do not have an option available with me to provide you the immediate refund.<br /> <br /> Jordan Klein: Ok so you are committing a crime<br /> <br /> Graham: I apologize to you. Please allow us 24 to 48 for the tracking number.<br /> <br /> Jordan Klein: What are you telling me? You just told me to wait 8 days. Now its 24 to 48 hours?<br /> <br /> Jordan Klein: Why would I wait 48 hours if the item should arrive tomorrorw<br /> <br /> Jordan Klein: *tomorrorw<br /> <br /> Jordan Klein: *tomorrow<br /> <br /> Graham: Jordan, I would like you to wait 24 to 48 hours for the tracking number to get updated.<br /> <br /> Jordan Klein: THE ITEM IS TO ARRIVE TOMORROW!<br /> <br /> Jordan Klein: Why would I wait 24-48 hours<br /> <br /> Graham: Yes, you are correct. One of the order will be shipped tomorrow.<br /> <br /> Jordan Klein: IT IS SUPPOSED TO ARRIVE TOMORROW NOT SHIP TOMORROW<br /> <br /> Graham: The order &quot;501730882&quot; will be shipped tomorrow.<br /> <br /> Jordan Klein: How do you know that<br /> <br /> Jordan Klein: It is supposed to arrive tomorrow<br /> <br /> Jordan Klein: Arrival Date: May 15<br /> <br /> Graham: As per the order details the arrival date is on 05/15/2013.<br /> <br /> Jordan Klein: YES I KNOW THAT IS TOMORROW ARRIVAL DATE TOMORROW!<br /> <br /> Jordan Klein: TOMORROW IS 3 HOURS FROM NOW IN NEW YORK TIME<br /> <br /> Jordan Klein: NOT SHIP DATE ARRIVAL DATE MAY 15<br /> <br /> Graham: Yes, you are correct.<br /> <br /> Jordan Klein: OK, you obviously have no clue. How can the item ship TOMORROW (5/15) IF IT IS SUPPOSED TO ARRIVE TOMORROW?

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