Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I purchased a 2008 Orange Challenger SRT8 first Edition as a key start. I eventually would learn that it was a push start ignition, because I found the push start button in center console. I was shocked to see that and I said to myself is this push start vehicle I bought. I immediately inserted the button and proceeded to start the car. Three attempts and it did not work. I took my car to Dodge and I had them run the vin number to see if this car was manufactured as a push start ignition and it was. Dodge inspected it and found that the components that enable the push start system to function were malfunctioning. I had Dodge repair it and also fax over copies of the diagnosis and the repair bill for purposes of reimbursement. I contacted service manager Marco at the Irvine store informed him of my issues. Long story short, Marco gave me the run around for over a week, to finally tell me that they weren't going to reimburse me for the repairs because the car was running when I purchased it. I explained again, that the vehicle had a faulty push start system and it was not working the day I drove off the lot with the car. I went on to explain that Car Max new it had a faulty push start ignition, that's why you tried to deceive me and sale the car as a key ignition start. I went on to say, that I found the push start button inside the center console, I placed it in it's proper location and made three attempts to start the vehicle and it did not turn on. I said to myself, " Car Max sold me a car that has a faulty push start system" all attempts were made to get this issue resolved, but the service manager Marco insisted that they were not going to reimburse me for a car that was faulty the day I drove off the lot. The fact that the car was driven off of the lot as if it was working doesn't support the 30 day manufacturing law. Malfunctioning parts may not get detected until after its driven off of the lot, that's why the consumer has laws to protect them of issues like these. In closing, all I'm trying to do is get Car Max to acknowledge their fault in the matter and correct it. In addition, requested that Marco put his reimbursement denial in writing and he refused my request. The repair bill is $768.13, I would like someone from corporate to contact me @ , to resolve this matter.

Feedback

Your Name

Your Email

Verification