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I rented a car from buffalo airport everyone on the phonr was very helpful. When I went to pick up my car nobody was at the counter. I waited over 12 min. then I was so suprised to be startled by your employee waking up!(his head was on the counter,I couldn't see him) I recieved a survey and told my story and no one replyed to me. I am very disappointed in your customer service! I think I should recieve a discount1


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