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Original Comment I dropped my 2013 VW Golf off for service last Friday morning. I indicated to the service consultant (David Howell) that the center vents were not flowing air out properly and it was not occurring every time I used the AC, but periodically. I live 15 miles away from the dealership, but purchased the car at the FairFax VW dealership. When I tried to duplicate the incident--the air flow correctly so David told me that everything seem to be working correctly and VW would allow service parts to be order unless the problem can be duplicated or witnessed by a service person. I indicated to David that I have work around cars for several years and I knew when air circulation from the vents were not working correctly, however David response was if it can not be duplicated then they can not do anything about it. So I left the dealership drive back 15 miles to my homes, and the AC did not work the entire trip back. I called again and spoke with Pam Sanders--she suggested that I bring the car back to the deanship and she would be put into a loaner vehicle so her service guys could see if they can figure the problem. The vehicle is still being repaired, the AC switch had to be replaced, then a sensor light would not go off, so they needed to purchased another part due the sensor light. I am going back to VW Fairfax and discuss the horrible ordeal with their management but wanted to write you this note expressing my dis-appointment with your David's lack of customer service and VW dealerships lack of quality control on their brand new vehicles. This type of treatment to your customers does not speak well since you claim to have such great customer service. This will not be the only location you will see these comments. I am a service member and I expect greater customer service from this company and I will be addressing this lack of service to my fellow service members. This is 1 of 2 emails--I will be sending another regarding the lack of customer service at the VW FairFax Dealership

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