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I have been with frontier for a few years and for the most part i have been a happy customer, well up until this past april when we opened up our vacation home.I realized that our internet wasnt workinig so i contacted frontier support to see what that could do, well they set up and appointment to have my service fixed,i told them thats its a vacation home and that i,m not always there the woman told me not to worry that it was probaly just a line issue and they would get it fixed, well she was wrong,i spoke to countless techs as well as supervisors trying to resolve my issue only to be ignored time and time again, one tech told me he would go out there the next day and would call me and let me know what was wrong and if i needed to get someone to let him in, well he never called, or anything,i called a few days later to see if they had resolved the they proceed to tell me that the tech never went cause they didnt have the address to the place, which was wrong i gave the tech all the info including several phone numbers to reach us and he never called,I have been trying since the 2nd week of April to get it repaired and its taken over a month,I feel that Frontier has been very unprofessional in resolving my issue, sorry but a month to get a basic problem fixed is so uncalled for and to make matters worse, seems everytime i would call in i,d get a different story from the one person whom took my call, I can say this if i had taken this long to pay my bill you can bet they,d be burning up my cell to get it paid and would probaly have my service cut off so you tell me why it has taken over a month to get this fixed !!!!!!!!!!!


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