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Original Comment I have been on hold for over three hours, I'd gladly send anyone the screen cap pic of the five hour and six min call that I placed to Safelink. They sent me a replacement phone and just like everyone else, the phone will not work. This is the ninth call over two weeks and they can not get it activated. I don't understand how a federally funded government program can pay for phone service to a company that outsources our American Tax Dollars to a foreign company call center. TracFone, based in Miami Florida, should be ashamed of taking Hardworking dollars of the American people and sending it to another country, especially since this is a Government assistance program...by the way, did I mention I was on the phone for over five hours today..one phone call...when I finally gave up after 3 hours and 6 mins of holding for a rep to come back after placing me on what she promised was a three min hold...after 6 transfers from dept to dept.

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