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Original Comment I have been taking my dog to Petco for years. For many years I have recieved good service and friendly faces. Over the past two months I have noticed a very dissapointing decline in service from the Petco in Santa Fe, New Mexico. Uninterested and disengaged associates have tarnished the experience. The last straw was when I called today for grooming service. A man answered the phone and placed me on hold. He returned to the line and abruptly said since there were no scheduled appointments, that nobody was in the gooming services then hung up. No apology, no option to schedule my dog, no service. Wow! I was a loyal Petco client that spent between $350.00 to $500.00 a month in the store. Very spoiled dogs will run up a bill that high. I'm dissapointed and sad to be taking my future business somewhere else due to this associates terrible service and the overall decline in service over the past two months. I really hope that the corporate offices read these concerns and do something to improve cutomer service and the client experience. Thank you for your attention. 5-21-13

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