Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment We visited Lens Crafter recently located in south gate mall Edmonton, Alberta. Very rude customer service. The sales girl helping us called the Optician for taking the frame measurement. Their computer crashed. So she asked my daughter to move to a different table. The optician vanished from there and started helping new customer and so it the sales girl. She was roaming around in the store and chit chatting with other girls. They totally abandoned my daughter who was waiting with her frames on. When i went to ask why no body is helping , their response was " the optician is finishing off with other customer. How can you leave a client you are dealing with in the middle of taking their frame measurement??? We walked away. I forgot the prescription so i went back to get it. The sales girl gave it to me without a word and went back to her work. I asked the name of their manager and coincidently the manger was walking pass me and she was aware she was being pointed at, Her name is Amber. She looked at me and just walked away. How can a store have a great customer service when the manager herself is not trained to even welcome the customers. The golden rule to be successful in this competitive market is to ask for the business and appreciate when you have one. Lens crafter don't get this it seems!

Feedback

Your Name

Your Email

Verification