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I have been a customer for approx 7 or 8 years. A few weeks ago my phone stopped working so called tech support (joke)spent 2 to 3 hrs with them, couldn't solve my problem so was told I needed a new phone. Bought a new phone and called to activate it and after another 2-3 hrs with support due to the same problem I had with my old phone, was told some other dept. will call within 3 day. On day2 I call and spoke to another tech who had no ideas what he was doing just like the first 2. Told him I wanted to get a refund for the new phone, close my acct and be refunded for the money in my acct. Was told they couldn't do that. I am furious and have called the New York number, no answer so left a message. This company is pathetic. How they stay in business I will never know.


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