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My husband received Military orders to a town where a Planet Fitness is not located. I contacted my local office to cancel the membership and was told I had to physically go to the location to cancel or send a certified letter to cancel. I drove on a Sunday and hour out of my way to a location in Nashville with my member card and was told they were unable to find my account. Cleary they can see I haven't been to Planet Fitness in months and they are still charging me. I cannot get to the post office during the hours they are open to send a certified letter because I go to school 8 hours a day. Also, I feel as if I should not have to pay to cancel my membership. I contacted Corporate in NH and Krissy answered the phone and I explained to her that I understand the monthly fees up until now, but to charge me the yearly membership fee when I've requested to have it cancelled prior is not logical or fair. She laughed at me and told me there was nothing that could be done about it. When I asked to speak with someone else, she refused to let me speak with anyone and when I told her I would call back she said it would be a waste of my time and that she wouldn't answer. I will be contacting the better business bureau and continue to escalate this up. I also plan on cancelling my bank account that the automatic payment comes out of just to prove my point. Horrible customer service to the Military and customers they've had for years. I was planning on going back to Planet Fitness when we relocated to another area, but not now or ever again.


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