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Original Comment Date: May 24,2013<br /> Statement submitted by request to:<br /> Sam's Club and other parties involved<br /> 1421 Renaissance<br /> Albuquerque NM 87107<br /> <br /> Dear [Recipient]:<br /> At the insistent request of a store representative &quot;Julie Gill&quot; the acting liaison/ASSET PROTECTION MANAGER and representative for the Sam's Club store I Gene Sanchez son of Eddie and Jennie Sanchez am formally giving of a statement strongly recommend/by the Asset Protection Manager instructed at the directive of the Club Manager &quot;David Villa&quot;. I might add that when I respectfully requested the same courtesy be reciprocated from Sam's Club. {The Statements From Sam's Technicians} The Asset Protection Manager adamantly denied my request. The Club in question is from store #04938 located at 1421 Renaissance, to what was witnessed and the nature of a statement involving the sole source of transportation / vehicle within my parents household that can securely, reliably and safely transport my elderly mother and father. I might ad the fact that my mother is not only elderly, but also severely handicapped and have very limited mobility and debilitating health. My Father Eddie Sanchez, contacted myself Gene Sanchez to inform me that he has been given a serious situation that he is in need of assistance. Bottom line is he visited Sam's Club on Friday May 24, 2013 with the best of intentions. They intended to have tires installed and replaced by the trained professionals at this particular Sam's Club so as to insure that my mother and father can depend on their vehicle. Prior to me arriving at Sam's Club, my father stated that the situation involved their Lincoln Town Car and that they were informed by the Sam's Club Technicians that the vehicle after the tires were installed is now inoperable due to its load leveling suspension and is now completely in failure status and is currently stuck on top of their vehicle lift. When I arrived at Sam's Club I witnessed and did take photo's of the vehicle trunk open and the rear of the vehicle was completely grounded on top of the rear tires with literally no clearance to safely remove and drive vehicle at any distance without causing further significant damage. Sadly my parents were left to their own resources as the stores technicians verbally denied any responsibility for the current condition of the Lincoln Town Car. I asked the Sam's Club ASSET PROTECTION MANAGER whom the technicians that performed the service in question. Three technicians claimed that they were the technicians whom performed the complete installation. I hope and believe that Sam's Club has properly trained the technicians as to vehicles with load leveling suspension. If you open the trunk of the Lincoln Town Car there is a Air-Suspension Switch that is clearly labeled and highlighted: This switch is used when the car is in for service. &quot;Always turn off the switch before lifting the car, because the sensor will think the car is rising and keep the air bag valves open, ruining the rear air suspension.&quot; As I and my parents can not say with any certainty that this procedure was followed since none of us were witness to the vehicle being serviced and not to mention we are not the experts we shall reserve any opinions to be concluded by the professionals and parties involved in determining root cause of Air Suspension Failure. Upon myself Gene Sanchez seeing how my parents have been left to their own resources. I called for an honorable licensed Towing company i.e.: Galvan's Towing Services. Did assist in the removal and transportation of my parents Lincoln Town Car, from the lift it was stuck on. Prior to the loading process I Gene Sanchez, was informed by the Tow Vehicle driver/operator that he needed me to observe witness something he has noticed in the process of hooking up the cable to the undercarriage of the vehicle. He showed me what he see's as a potentially severe problem that he does not wish to assume any responsibility for visual damage to an Air Suspension line impaired by unknown facts. I then knelt down to visually witness the nature of his valid concerns. I looked and seen a line that is now detached and hanging very low with retaining clips attached. I had informed the Technician as well as the loss prevention representing Sam's Club position and policies. They both knelt down and visually witnessed the condition of the vehicle. I had requested that Galvan's Towing transport the Lincoln Town Car to CJ's auto repair, as this is a business we highly recommend and trust. I might add that because of my parents being left to their own resources on a very hot sunny day without any suitable means of transporting my mother we had to arrange for a suitable alternative to getting my mother and father home. Unfortunately in addition due to the situation my parents have been presented with they were left with no alternatives, but to obtain a rental vehicle until their vehicle has been repaired and returned in a safe reliable condition. I am submitting/digitally attaching a couple photos of the vehicle associated with this case in point. Overall I am taken back by the protocol and ethical treatment of my parents or for that matter all senior citizens in general.<br /> <br /> WTH?

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