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Original Comment I have been a customer for couple of years now, and I really like my service compared to most I have used. I like not being in a 2 year commitment. I have not had a lot of issues that most people complain about.<br /> <br /> I do however think that it would be nice if you as a company could improve your insurance plan. With all the new phones that there are these days it is not worth buying a smartphone and your insurance that you offer. I really was looking forward to upgrading my phone, but I plan on leaving your company because of the insurance. I will not spend hundreds of dollars on a smartphone because if something happens to it you will only give me a refurbished phone or a little money back to buy a new phone. I wish I owned stock in your company so I could send this feedback to you through the company. You would probably gain me back as a customer if you change this policy. <br /> <br /> Not wanting to leave,<br /> Kimberly

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