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Original Comment I have been a monthly customer of Avis for the last year. I have been renting cars out of the 43rd East Street location and have been able to establish good points of contact. Stephanie the counter rep and Rosie the manager.<br /> <br /> <br /> <br /> The quality and maintance of the cars have been very poor lately.<br /> <br /> <br /> <br /> This past Friday the 31st of May I had a problem with the above referenced reservation and the car died out. The message on the car said drive train malfunction and auto start/stop deactivated. I called roadside assistance around 5:45pm NY time. I got a text confirmation @ 5:52pm that the ETA from the towing company would be 8:02 pm. They where picking up a car @ LaQuadia Airport and brining it to me as a replacement. Calls went back and until around 12:18 they finally showed up with a car. I was told different excuses every time I called and they called back to make sure it was completed. I was told they where stuck on the bridge at an accident. Rosie at the 43rd St location stayed later than her scheduled time to make sure I got a car. I was in Queens NY and live in PA. I was on a residential block that had no Stores, Gas Stations, ATM's or bathrooms. Rosie confirmed the car was not picked up at LaGuardia airport until after 11:00 pm. And when the tow truck operator finally called me he had an attitude because he was at the wrong location. <br /> <br /> <br /> <br /> My contract is with Avis. I am paying over $ 2,000.00 a month for a car under your corporate logo. The 24-hour roadside assistance is horrible. And I am very disappointed with the lack of support your workers get at the locations<br /> <br /> to help customers. I thank Rosie for being a dedicated employee and a TRUE friend because she went beyond the call of duty.<br /> <br /> <br /> <br /> I did not get home until 3:00 Saturday morning. The tow company was Kimberly towing. I don't know what arrangements you have with AAA or the towing company but there are a lot of towing companies thru out New York,<br /> <br /> I don't think the greediness of the towing company should compromise my safety as a consumer. I was lucky I didn't have a health condition or a small child with me. It was one of the hottest days in New York, and what is a real insult within 15 minutes of the tow truck showing up another truck showed up to help him with getting the car on the flat bead.<br /> <br /> <br /> <br /> My contract on this car doesn't expire until the 8th of June. I definitely am feeling very doubtful about a new rental. I feel violated as a customer of Avis that there was nothing done to try harder to get me a loaner. Because Avis trust the roadside assistance which is a Third Party Vendor.<br /> <br /> <br /> <br /> I have been in the professional service industry for over 29 years. This is a bad reflection on you as the decision maker to trust your customers in someone else hands.

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