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I was able to get my life-time guaranteed internet rate reinstated by calling my local office. They were concerned about pleasing their customers--unlike the escalation team member I spoke with. He told me Verizon had just extended me a courtesy for awhile. Where was my written contract?<br /> <br /> Wow. The latter is really hitting below the belt. It's bad business practice and press. When Frontier purchased Verizon customer accounts, you assumed both the assets and liabilities. You can't just decide which are worth honoring or not.<br /> <br /> Verizon did not redirect internet searches, either. That's an underhanded means of trying to make more money. I set up my searches to reflect the way I want to do business. I do not take being told how I should do them lightly. I've learned how to get around the redirect, but occasionally I forget to do that. And since my cellphone uses my wifi most of the time, I'm irritated every time my search there is redirected. And Frontier's name is right in front of my face when I get that angry. I associate the name &quot;Frontier&quot; with &quot;manipulation and irritation&quot;. I definitely don't associate it with contentedness.


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